Licensing

From ZBrush Info

Welcome to the ZBrush 3 licensing page. When you purchase ZBrush 3 you will receive a download link and a serial number. Once you have downloaded ZBrush and installed it, you will be asked to activate and personalize your copy of ZBrush 3.

Activation requires a serial number that is obtained at the time of purchase. If you bought through a reseller, you can use your coupon code to register and obtain a serial number.

License Types

• Individual License
• Volume License
• Educational License

Individual License

An individual license is issued to a single user. This license allows one user to install and activate ZBrush as needed provided they are the one using ZBrush. To take full advantage of the individual license make sure to activate online. Using the Check-in facilities explained below you will be able to take ZBrush with you where ever you go. Learn more about the check-in process here

Volume License

Corporations and large groups purchase volume licenses which use one serial number to activate as many licences as purchased. Using online activation, the company can move these activations around by first checking-in (deactivating) licenses, and then checking-out (reactivating) those licenses on new machines. Volume licenses does not require online activation but you can not move licenses that are activated via phone or email. Learn more about the check-in process here.

Educational

Educational Licenses are for non-profit use only, and are available to students or faculty of accredited learning institutions. These licenses may only be purchased through authorized academic resellers and require Proof Of Academic Ownership. For a list of current resellers, see here.

Upgrade From ZBrush 2

To upgrade to ZBrush 3 email your order id, full name, email address and physical address to support@pixologic.com

Installing ZBrush in a Network Environment

If you are installing and running ZBrush in a network environment where some users do not have full control of their computers you must be sure to run ZBrush as the intended user the first time it is started. Running as an administrator the first time ZBrush is started may cause permissions problems with the license files.

Windows Vista Notes

It is important that you right click on the executable of ZBrush inside the ZBrush directory and choose Run As Administrator. You can also set it to permanently run as administator by choosing Properties from the right click menu.

Activating ZBrush

The first time you start ZBrush 3, you will be presented with an activation screen. You can activate the following ways:

• Online Activation
• Email Activation
• Phone Activation

Online Activation

Activation

Online activation is the easiest and quickest way to activate ZBrush 3. When you start ZBrush for the first time, select Online Activation. Enter your serial number when prompted. ZBrush will verify your serial number and then start.

Note: You must be connected to the internet to use this option.  

1. Your desktop now has an icon for ZBrush 3. Double-click that to run it.
   1. The software has also been added to your Start Menu>All Programs. You’ll find it in a menu called “Pixologic”
2. The ZBrush Activation Method will appear. The internet activation method is selected by default.
3. Click Continue
4. A ZBrush Serial Number window opens. Enter the serial number that was emailed to you after upgrading.
5. Click Continue
6. Wait while ZBrush validates the serial number. This takes several moments. When it finishes, ZBrush will open to the new welcome screen.
7. Congratulations! You are ready to begin ZBrushing!

Personalizing Your ZBrush

Personalizing ZBrush is only possible with online activation and has many benefits. First among those benefits is that you can take ZBrush 3 with you where ever you go. Simply install it, activate it and personalize it.

When ZBrush 3 is activated onlilne it obtains your name from our purchase records and stores that within ZBrush. When you run ZBrush 3, your name will appear in the upper right corner of the interface as its proud owner.

Check-in a license

To check in (or deactivate) a license go to the Zplugin: License sub-palette and press Deactivate License. ZBrush will then be deactivated and your activation will be returned to the license server to be used on another machine.

Please note, you can only deactivate a license that was activated online. This option does not work for activations handled over the phone or via email.

Email Activation

If you choose to activate via email, you will have a grace period of 7 days before you must complete your activation. Unless you obtain an activation code from Pixologic, ZBrush will stop working.

Email activation requires all three of the following:

• Serial Number
• Activation Request Code
• Activation code

1. Your desktop now has an icon for ZBrush 3. Double-click that to run it.
   1. The software has also been added to your Start Menu>All Programs. You’ll find it in a menu called “Pixologic”
2. The ZBrush Activation Method will appear. The internet activation method is selected by default.
3. Select the button for “Send Email Activation Request”
4. Click Continue
5. A confirmation window will appear. Click OK
6. Your email client will open with a pre-generated email containing an authorization code.
7. Enter your serial number that was emailed to you after upgrading.
8. Enter your first and last name.
9. Company name and phone number are optional. They will help us if we need to contact you for any reason.
10. Send the email.
11. Any time you launch ZBrush before receiving the email response with your activation code, choose the “Activate later” option and continue. A countdown will show how many days remain during the grace period. You will receive your activation code well before the grace period runs out.
12. When you receive your activation code, launch ZBrush.
13. At the Activation Method window, click “Enter Activation Response Code”
14. Enter the activation code that was mailed back to you.
15. Click Activate.
16. Wait while ZBrush validates the serial number. This takes several moments. When it finishes, ZBrush will open to the new welcome screen.
17. Congratulations! You are ready to begin ZBrushing!

Phone Activation

Phone activation requires all three of the following:

• Serial Number
• Activation Request Code
• Activation code

1. Your desktop now has an icon for ZBrush 3. Double-click that to run it.
   1. The software has also been added to your Start Menu>All Programs. You’ll find it in a menu called “Pixologic”
2. The ZBrush Activation Method will appear. The internet activation method is selected by default.
3. Select the button for “Activate by Phone”.
4. Click Continue
5. Call 888-748-5967 from anywhere in North America.
   1. Telephone activation hours are 9 am to 5 pm, M-F, Pacific Time.
   2. If you are overseas, the number to call is 1-213-291-7689.
   3. Telephone activation is available in English, only.
6. State that you would like to activate ZBrush 3 by telephone.
7. When asked, give your serial number that was emailed to you after upgrading.
8. When asked, give the authorization request code from the ZBrush activation window.
9. Click Continue Activation.
10. The customer support representative will provide you with an activation code. Enter this into the activation window.
11. Click Activate.
12. Wait while ZBrush validates the serial number. This takes several moments. When it finishes, ZBrush will open to the new welcome screen.
13. Congratulations! You are ready to begin ZBrushing!

Online Activation – The Portable Licensing Solution

Online activation allows you to take ZBrush with you from office to job site and back. Your ZBrush license is valid for two installations: work and home. However, if you need to move one of those installations to another computer simply follow the steps below:

1. The Zplugin menu has a sub-menu called License. Expand this to locate the Check-In License button.
2. Click Deactivate License
3. Confirm that you wish to do this.
4. Wait while ZBrush deactivates and returns the license to the server.
5. ZBrush will notify you that the license has been returned to the server, and will then quit.
6. Install ZBrush on another computer and activate it using the Online method.

Using this system, you can take your copy of ZBrush where ever you go.

While it is possible to have activated some of your computers using the telephone and email options, you must have activated the copy being checked-in online. Copies that are activated by email or telephone cannot make use of this portable license system.

For example: You have installed ZBrush on two computers. One computer was activated online, and one was activated by telephone. To install ZBrush on a third computer and use it as a portable license, you must deactivate the license from the computer that had been activated online. You will then be able to use your serial number to activate ZBrush on a third machine using the online method.

Very important:  Your serial number is YOURS.  Do not give it to anyone else to use.

Upgrading Computers

Pixologic understands that you’re likely to upgrade to a new computer at some point during the life of ZBrush 3. It is very easy to do this.

1. On your old computer:
   1. Deactivate your license using ZPlugin:License:Deactivate License.
   2. Uninstall ZBrush using Add/Remove Programs in the Control Panel
   3. Be careful to remove all important data from your old computer! Remember to protect your ZBrush 3 serial number.
2. On your new computer:
   1. Install ZBrush. If you need a new download link, contact support@pixologic.com to have one sent to you.
   2. Activate ZBrush 3 using your serial number.

Please note that this requires online activation.

RAID Drives

The use of RAID drives (in any configuration) is not recommended at this time due to incompatibilities with the ZBrush 3 licensing system. RAID drives can cause your computer to identify itself differently to ZBrush after every system restart. This holds true even if ZBrush is not actually installed on the drives in question. If you wish to install ZBrush on a system with RAID drives despite this warning, be aware that if you restart your computer you may discover that ZBrush is no longer activated. In this situation, exit ZBrush and restart your computer again. It may take several tries before the RAID drives identify themselves as being in the original configuration again, allowing ZBrush to see itself as being activated.

Pixologic is currently working with the developer of our licensing system to find a solution for this issue, but there is no ETA at this time.

Recovering From a System Crash

1. After reinstalling your operating system (or getting a new computer), install ZBrush on it. If you need a new download link, contact support@pixologic.com to have one sent to you.
2. Activate using your serial number.
3. Depending on the nature of the crash, the activation process may not work normally and will instead deliver a message that the license must be recovered. Pixologic support will be happy to assist with this.

Lost Serial Numbers

No matter how careful you are with your serial number, you may still lose your serial number. If this should happen to you, please contact support@pixologic.com to have your serial number resent to you.

Selling Your License

It is Pixologic’s sincerest hope that you will use and enjoy ZBrush 3 for a long time to come. However, we do understand that circumstances occasionally force a user to sell his license or desire to give it to someone else. We will work with you to make this possible.

Do not give your serial number away! Doing so will not actually transfer the license to the new user. To transfer your license, you must contact support@pixologic.com for instructions. Please note that only the original license holder may initiate a license transfer. The recipient cannot do this.

Other Questions

For all other questions or situations, contact Pixologic support for assistance. Please have your cleverbridge reference number ready.

Pixologic, Inc.

www.pixologic.com

support@pixologic.com

888-748-5967

213-291-7689